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WordPress Support

Premium WordPress Support

Got a WordPress problem right now? We can fix anything!

Fix Problems

Broken links, plugin errors, formatting problems, white screens of death! 😩

Maintenance

Regular maintenance to update WordPress core, plugins and database.

Slow Load Times

This is a must fix! We can find the cause and speed it up in no time.

New Features

Install and configure new plugins, add contact forms or whatever you need.

Admin Tasks

Change content, add images, change prices, setup banner sliders.

Security

Backups, virus and malware scans, uptime monitoring.

How does it work?

Step 1

Choose a plan and sign up.

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Step 2

Submit your task and any supporting documents we will need.

Step 3

That’s it! We will complete your task and report back when done.

Why choose us?

Unlike other providers who will severely limit the scope of services they provide, we can tackle almost any problem with your WordPress website including content, design and server issues. You will find that most others only do things like configure plugins and do updates but won’t touch the content and especially won’t help you with anything to do with your hosting setup like SSL certificates and DNS. We do all of these things and more.

WordPress Support Plans & Pricing

Frequently asked questions

What are the benefits?
You will enjoy complete peace of mind knowing that our experts are monitoring your sites health and are at the ready to solve any unforeseen problems that may arise.

What kinds of tasks can I get done?
We can do content updates, theme changes, add forms, troubleshoot and fix errors, customizations, plugin installs, configuration changes, load speed optimizations, backend maintenance, database management, administrative tasks, security updates, spam prevention, WordPress development and more. See more here. If you are unsure that we can complete your task, you can still submit it and we will let you know. There will be no charge if we are unable to help you.

Is there anything you don’t do?
We don’t do custom plugin coding, custom theme design (alterations to existing themes are usually fine though) or make any changes to the WordPress core.

How long will it take you to fix/work on my task?
We aim to complete most tasks same day (within 24 hours).

Is there a setup fee?
No. There are no setup fees on any of our plans.

Can I cancel my account at any time?
Yes. If you ever decide that Intaprise isn’t the best platform for your business, simply cancel your plan.

Can I change my plan later on?
Yes. You can upgrade or downgrade your plan at any time.

What is a credit?
Each task from the tasks we can do list uses one credit no matter how much time is spent to complete it. If we find that a request will need to consume more than one credit you will be notified to approve the credit usage.

What if I don’t use all my credits?
Credits will reset at the start of a new month.

Can I add more credits?
You can add unlimited credits to any plan to make sure you are covered during periods of peak usage.

What if I only have a one off task?
You can cancel your subscription at any time so you can just pay for the first month of your subscription.

Do you provide WordPress hosting?
We offer some of the fastest WordPress hosting services around and at fantastic prices!

Tasks We Can Do
WordPress Plugins
  • Installing or uninstalling any WordPress plugins
  • Configuring plugins
  • Updating plugins
WordPress Themes
  • Installing or uninstalling WordPress themes
  • Changing colour schemes and fonts
  • Editing the CSS of your theme
  • Changing logos, graphics, headers or footers
  • Adding widget areas
  • Removing footer links
  • Adding a newsletter subscription box
  • Adding Google Analytics code
  • Adding Google Adsense
  • Adding social media links or widgets
  • Adding code snippets
WordPress Security and Maintenance
  • Backing up your site
  • Updating core and plugins
  • Uptime monitoring
  • Optimizing your page load speed
  • Coding error recovery
WordPress Content
  • Adding new pages or posts
  • Creating a custom page
  • Setting up or editing menus
  • Adding images, videos, audio and file downloads to your pages
  • Setting up image sliders or galleries
  • Adding or editing tables
  • Adding content columns and separators
  • Adding contact and quote forms
  • Setting up a shopping cart
  • Adding credit card payments
WordPress Hosting
  • Changing your domain settings
  • Setting up email accounts
  • Setting up autoresponders
  • Configuring Cpanel settings
  • Moving to a new web host
WordPress Server Faults
  • Fixing server errors 404, 501, 503… etc
  • Configuring Ubuntu, Centos, Apache
  • Installing PHP modules

*This is not an exhaustive list. If you have a task that is not on the list we can probably do it too. If it turns out we cannot complete your task there will be no charge.